Privacy Policy for Educan Live LTD

At Educan Live LTD, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and store your personal data, in accordance with the UK GDPR and the Data Protection Act 2018. Please read this policy carefully to understand our practices regarding your personal information.

1. Data Controller

Educan Live LTD is the data controller for the information you provide to us. If you have any questions or concerns about how we handle your data, please contact us at:

  • Educan Live LTD

  • Email: support@educanlive.com

We do not have a designated Data Protection Officer.

2. Personal Data We Collect

We collect and process the following personal data for the purpose of student education and welfare:

  • Names and contact details (e.g., students' names, email addresses).

  • Payment details and financial information, including transaction history and recurring payments.

  • Account access information, such as usernames and passwords.

  • Subjects studied, learning styles, and day availability for creating revision schedules.

3. Lawful Basis for Processing

We process personal data based on user consent, which is provided explicitly by you during the course of using our services. You can withdraw your consent at any time (see Section 8 for more details on withdrawing consent).

4. Purpose of Processing

We collect and process personal information for the following purposes:

  • To provide educational services and welfare support for students.

  • To facilitate payment processing and manage recurring billing for customers.

  • To create personalised revision schedules based on the subjects studied, learning styles, and availability.

We do not use personal data for any other purposes.

5. Third-Party Data Sharing

We share personal data with the following third parties:

  • Squarespace (our website hosting platform) for the processing and storage of user data. Squarespace uses the European Commission Standard Contractual Clauses (SCCs) and the UK’s International Data Transfer Addendum to ensure data transfers to third countries, including the United States, are legally compliant.

  • Stripe Payments to facilitate payment processing and recurring billing. Stripe uses Standard Contractual Clauses (SCCs) as a legal basis for data transfers from the EEA and Switzerland.

These third-party services process personal data strictly in accordance with our instructions and for the purposes we have outlined above.

6. Data Retention

We will retain personal data for as long as you are subscribed to our services. Upon cancellation, we will delete all personal data within 30 days of the last day of your access to our services, unless we are required to retain the data for legal or regulatory reasons.

7. International Data Transfers

We use service providers (Squarespace and Stripe) that may transfer your personal data outside the UK and the EEA. These transfers are governed by:

  • Squarespace: Transfers are made using Standard Contractual Clauses and the UK’s International Data Transfer Addendum.

  • Stripe Payments: Transfers are made using the Standard Contractual Clauses (SCCs) issued by the European Commission.

These safeguards ensure that your data is protected according to UK and European data protection standards.

8. Your Data Subject Rights

As a data subject, you have the following rights under the UK GDPR:

  • Right to Access: You have the right to request a copy of the personal data we hold about you.

  • Right to Rectification: You can request the correction of any inaccurate or incomplete data we hold.

  • Right to Erasure: You can request that we delete your personal data in certain circumstances (e.g., if the data is no longer necessary for the purposes for which it was collected).

  • Right to Restrict Processing: You can request that we limit the processing of your data in certain cases (e.g., if the data is inaccurate).

  • Right to Data Portability: You can request that we provide your personal data in a structured, commonly used format to transfer to another service provider.

  • Right to Object: You can object to the processing of your personal data in certain situations (e.g., direct marketing).

  • Right to Withdraw Consent: You have the right to withdraw your consent at any time, which will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us at support@educanlive.com

9. Right to Lodge a Complaint

If you believe that we have mishandled your data, you have the right to lodge a complaint with the UK’s supervisory authority for data protection:

10. Automated Decision-Making and Profiling

We do not use personal data for automated decision-making or profiling purposes.

11. How We Obtain Personal Data

We collect personal data directly from you during your interaction with our website or services. We do not obtain personal data from any third parties.

For example, we require details such as your name, email address, and payment information in order to complete a sale or provide services.

12. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve user experience on our website. You have the option to accept or decline cookies when visiting our website. For more information on how we use cookies, please refer to our Cookie Policy.

13. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When changes are made, we will notify users via our website. Please check back periodically to ensure you are aware of any updates.

Last Updated: 01/11/2024

By using our services, you agree to this Privacy Policy and give your explicit consent for us to process your personal data as outlined above.