Terms and Conditions

1. Definitions

In these Terms and Conditions:

  • "We," "Us," "Our," and "Educan Live LTD" refer to Educan Live LTD, the provider of the online subscription-based revision platform, including all its employees, agents, and affiliates.

  • "You" and "Your" refer to the individual subscribing to and using the Service provided by Educan Live LTD.

  • "Service" refers to the subscription-based online revision platform provided by Educan Live LTD, including but not limited to access to educational resources, notes for National 5 subjects (English, Mathematics, Chemistry, Biology, and Physics), a personalised study plan, and the active community platform.

  • "Subscription" refers to the recurring monthly payment of £5 for access to the Service provided by Educan Live LTD.

  • "Lifetime Membership" refers to a one-time payment of £40 granting access to the Service for as long as Educan Live LTD continues to offer the Service.

  • "Cooling-Off Period" refers to the 14-day period after subscribing to the Service during which you have the right to cancel your subscription for a full refund, provided you have not accessed or used the Service.

  • "Website" refers to the online platform and all associated pages and content under the domain operated by Educan Live LTD.

  • "Content" refers to all information, text, graphics, images, videos, and other materials made available through the Service.

  • "Stripe" refers to the third-party payment processor used by Educan Live LTD to securely process subscription payments.

  • "Squarespace" refers to the website builder platform used by Educan Live LTD to create and maintain the online revision platform.

  • "Personal Data" refers to any information relating to an identified or identifiable natural person, as defined by the UK General Data Protection Regulation (UK GDPR).

2. About Us

2.1 Educan Live LTD is a company registered in Scotland, UK, with the company number SC817550 and registered office at 55A Queen Street, Edinburgh, EH2 3NS.

2.2 Our online platform provides educational resources, including notes for National 5 subjects (English, Maths, Chemistry, Biology, and Physics), a personalised study plan, and access to our active community member’s page ("Service"). All content is only available in the English language.

3. Subscription and Lifetime Membership

3.1 Access to the Service is provided either on a monthly subscription basis for £5 or through a Lifetime Membership for £40.

3.2 The subscription fee will be charged monthly in advance and is non-refundable except as provided in these Terms.

3.3 Lifetime Membership is a one-time fee and provides access to the Service for as long as the Service is offered by Educan Live LTD.

3.4 You will be charged via the payment method you have selected on our website. By subscribing or purchasing a Lifetime Membership, you authorise us to charge the appropriate fee.

3.5 Prices for the Service are inclusive of VAT, where applicable.

3.6 If the subscription fee changes, we will provide you with at least 30 days' notice by email. If you do not agree to the new fee, you may cancel your subscription before the change takes effect.

4. Features of the Subscription and Lifetime Membership

4.1 By subscribing to the Service, you gain access to:

  • Comprehensive revision notes for National 5 subjects: English, Maths, Chemistry, Biology, and Physics.

  • A personalised study plan tailored to your needs.

  • Educan Live’s active community platform page.

4.2 We may add or remove features from the Service at our discretion. If any significant changes are made to the Service, we will notify you in advance.

4.3 For Lifetime Members: The personalised study plan may be requested once every 30 days. Additional requests made within this period will not be processed until the 30-day interval has passed.

4.4 For Monthly Subscription Members: You are eligible to receive one personalised study plan per subscription period. Requests for additional study plans within a subscription period will not be processed.

4.5 Educan Live LTD reserves the right to modify, alter, or discontinue any feature of the Service, including but not limited to the educational resources, study plans, or community platform, at any time and at its sole discretion. Where such modifications significantly alter the Service, you will be notified in advance as per section 13.1.

4.6 On the active community platform page, each member may submit a maximum of three questions to Educan Live LTD for responses within any 24-hour period. This limit is intended to ensure fair access and maintain the quality of interaction within the community. Any additional questions submitted beyond this limit within the same 24-hour period may not receive responses. Educan Live LTD reserves the right to moderate and enforce this question limit at its discretion, including restricting repeated or excessive submissions that may interfere with community operations or other members' enjoyment of the Service.

5. Your Right to Cancel

5.1 You have the right to cancel your subscription within 14 days of subscribing (the "Cooling-Off Period") for a full refund, provided you have not accessed or used the Service during this period.

5.2 If you access or use the Service within the Cooling-Off Period, you waive your right to cancel and are not entitled to a refund.

5.3 Lifetime Membership purchases are non-refundable after the Cooling-Off Period has expired.

5.4 To cancel your subscription, you must inform us via your account settings on our website or by contacting us at educan.uk@gmail.com.

6. Providing the Service

6.1 Upon successful subscription or purchase of a Lifetime Membership, access to the Service will be provided immediately. You will receive a confirmation email once your payment has been processed by Stripe.

6.2 By agreeing to these Terms, you request that we provide the Service immediately after subscribing, waiving your right to withdraw within the 14-day Cooling-Off Period if you have accessed or used the Service.

7. Your Account Responsibilities

7.1 You must create an account to access the Service. You are responsible for keeping your account information, including your password, confidential.

7.2 You agree to provide accurate, current, and complete information when creating your account and to promptly update your information if it changes.

7.3 You must not share your login details with others. If we suspect that your account has been compromised or used inappropriately, we reserve the right to suspend or terminate your access to the Service.

7.4 Educan Live LTD reserves the right to suspend or terminate your access to the Service if it determines that you have breached any of these Terms, engaged in conduct that disrupts or impairs the Service, or used the Service in a way that infringes on the rights of others. Such termination or suspension may occur without prior notice.

8. Changes to the Service

8.1 We strive to provide the Service at all times; however, we do not guarantee that it will always be available, uninterrupted, or error-free.

8.2 We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We will not be liable to you or any third party for any such modifications, suspensions, or discontinuations.

9. User Conduct and Acceptable Use

9.1 You agree to use the Service only for lawful purposes and in a manner that does not infringe on the rights of, restrict, or inhibit anyone else's use and enjoyment of the Service.

9.2 You must not:

  • Use the Service in any way that breaches any applicable law or regulation.

  • Use the Service to send unsolicited advertising or promotional material (spam).

  • Attempt to gain unauthorised access to any part of the Service, server, or database.

  • Engage in conduct that could damage, disable, or impair the Service.

10. Limitation of Liability

10.1 To the fullest extent permitted by law, Educan Live LTD shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages arising out of or in connection with your use of the Service, whether you have a monthly subscription or Lifetime Membership, including but not limited to:

  • Loss of profits, data, goodwill, or other intangible losses;

  • Any unauthorised access to or use of our servers and any personal or financial information stored therein;

  • Any interruption or cessation of transmission to or from our Service;

  • Any bugs, viruses, trojan horses, or the like that may be transmitted to or through the Service by any third party.

10.2 Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, fraud, or fraudulent misrepresentation or any other liability that cannot be excluded or limited by law.

11. Privacy and Data Protection

11.1 Your privacy is important to us. We collect and use personal data in accordance with our Privacy Policy, which is available on our website.

11.2 By using the Service, you consent to the collection, storage, and use of your personal data in accordance with our Privacy Policy and applicable data protection laws, including the UK GDPR.

12. Governing Law and Jurisdiction

12.1 These Terms are governed by and construed in accordance with the laws of Scotland.

12.2 You and Educan Live LTD agree to submit to the exclusive jurisdiction of the courts of Scotland to resolve any dispute arising out of or in connection with these Terms or the use of the Service.

13. Changes to These Terms

13.1 We may update these Terms from time to time. If we make significant changes, we will notify you by email or via the Service. Your continued use of the Service, whether under a subscription or a Lifetime Membership, after any such changes indicates your acceptance of the new Terms.

13.2 We encourage you to review these Terms periodically to stay informed about our policies.

14. Contact Information

If you have any questions or concerns about these Terms, please contact us at support@educanlive.com or by mail at 55A Queen Street, Edinburgh, EH2 3NS, Scotland.

15. Final Provisions Regarding Lifetime Membership

15.1 Lifetime Membership grants access to the Service for as long as Educan Live LTD continues to offer the Service. This is understood as the lifetime of the Service, not the individual customer's lifetime.

15.2 If Educan Live LTD discontinues the Service or ceases operations, the Lifetime Membership will no longer be valid, and no refunds will be provided for any unused portion of the Lifetime Membership. No refunds shall be issued in the event of service termination or company dissolution.